On January I booked hotel stays for Chinese New Year periods through Priority Club Member website, and received the acknowledgement email automatically from the system.
End of January, I tried to make amendment to my initial bookings through the website again, but I couldn't do so. I called their customer service number 1800-787-1221 to modify my bookings.
To play safe, a few days before I left for my trips, I double checked my email, to my surprised I found out that the price had changed from the original price, that I got from the automated email confirmation.
I called the customer service again, to clarify about this matter, and it became even worse, I triple booked the room after I spoke to the guy, I tried to call back, but spoke to different officer, had to repeat all over again, which is very tiring *sigh* finally he said he would transferred me to the first guy, then the line cut off #%^$#$#%^&&***
I was tired, but I still tried to call but because it was night in Australia, so I thought it must had been the staff from UK who answered my called this time. Tired of explaining, I was thinking to call again the next day which is only a few hours before I left, I had to explain all over again *deep sigh* then I asked is there any guest relation officer numer that I could call to clarify this matter. He gave a number, but I couldn't get through.
So Icalled back the same number and asked to be transferred to guest relation officer, but this time this girl by the name of Christine, insisted that she would try to solve my problems. There I goes again repeating the very long winded history of my booking...and she said I should call Hongkong to clarify, which I found very ridiculuous.
They have 1800 number, which is free, but yet they couldn't solve my problem. The point is why should I incure the cost of International call for the mistake that I didn't commit.
I still insisted to be transferred to her manager or guest relationship officer, but she also insisted that she wouldn't do so.
I also asked for explanation how could this things happened, and she just simply said, it's human error, which I found it's very ridiculous.
On the other hand I also tried my best to book rooms in another hotel, but I couldn't find any. Can you imagine, I was about to go holiday with my parents, without any assurance about the reservation and I'm only about a few hours away to catch my plane.
I did try to drop a few messages through their websites as well about this things,but I've never received any apology or acknowledgement, or anything from their side.
Finally, I did left a comment to the hotel which I stayed in Hong Kong, the manager of Hong Kong hotel sent me an apology email, and said that this matter he had to forward to his head quarter, but until this moment I haven't heard anything at all from their head quarter.
Don't you think it's damn ridiculous? Holiday Inn, which has a lots of hotel in every country could have this level of customer service?
Of course I swear that I won't stay in Holiday Inn anymore, I just think,well it's not my class anyway....with a couple of dollar more, you could stay in Hyatt, Marriott or even Westin...why should I spend my money for this type of bad customer service..
I wonder how they could they win the freddie award with such a bad attitude....
Moral of the story, don't waste your time with Holiday Inn, stay somewhere else....
Meanwhile...I want to go to timbuktu...for sure I don't stay in Holiday Inn this time
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